Please find here the information regarding the processing times of your orders. All orders have the following process:
- your order is immediately processed and will be delivered within 5 to 15 working days from its online validation.
- Before 12:00 am from Monday to Thursday and the following Monday if your order is placed from Friday to Sunday (excluding public holidays)
We do not deliver alcohol and perfumes to the following areas: USA, UK, Canada.
Due to the COVID pandemic, delivery times from our partners may vary and are not the responsibility of Carribean Is Paradise. We thank you for your understanding.
For greater security, our packages are handled and stored according to the health precautions defined by the government (package delivery health precautions guide (0.23mb – pdf
For returns, exchanges and refunds :
- returns possible for all orders up to 14 days after receipt and validation by our after-sales service team.
- returns are the responsibility of Caribbean is Paradise
- exchanges in the cas of product errors must be validated with the after-sales service team within 14 days of receipt
- refund are made within 48 hours and only if the responsibility of Caribbean is Paradise is engaged ans if the terms of exchange are not possible. In other cases, a deposit will be paid for the purchase of another product. The responsibility of Caribbean is Paradise can not, in any case, exceed the price paid by the buyer. More information on Colissimo rates and delivery zones (2.97mo – PDF)